| Arrow Financial |
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Arrow Financial Services is a Limited Liability Company that opened in 1961 and specializes in asset recovery and debt collection. It is part of the Sally Mae corporation family of businesses. It covers a wide range of asset recovery including student loans, automobile loans, retail debt, credit cards, telecommunication and even utility bills. Arrow Financial prides itself on being a world class company due to its analytical capabilities. This is obvious due to their $16 billion in debt collection accounts. There are two recorded offices: the headquarters in Illinois and one office in California. The California office receives a D+ from the Better Business Bureau. There have been 9 complaints in the last 36 months. All 9 of them were closed within those 36 months, none of which were closed in the last 12 months. The complaints were lodged in a number of categories. There were 5 in billing and collection practices, 4 in the customer service department, 2 had no resolution at all, 5 were legitimately resolved and 2 complaints went unanswered by the company itself. The company refused to work with the party involved and the Better Business Bureau in order to reach any type of resolution. The Illinois office is the Headquarters of Arrow Financial Service, LLC. Do not let the $16 billion in accounts cloud judgment in regards to this company. In the last 36 months, there have been 727 complaints lodged against Arrow Financial. This has resulted in a C- rating from the Better Business Bureau. The reason the rating is still this high is because of the length of time the business has been open. The amount of complaints filed and the company’s unwillingness to fix the cause of the problem has resulted in this specific rating. The complaints cover virtually every department: advertising, billing/collection, customer service, contract, refunds, sales, service and even 7 undefined complaints. All of the complaints were taken care of in the last 36 months, 160 of which were closed in the last 12 months. Only 640 complaints were resolved, 632 of which were billing/collection complaints. A whopping 87 of the complaints were closed by the administration of Arrow Financial. The Better Business Bureau ratings of this company give it far more credit than Arrow Financial deserves. The amount of time that a company has been open is only one element to factor into the overall practices and integrity of the company. |